The OEB has issued a Decision and Order on an application for annual transmission revenue requirement beginning January 1, 2024.
Provides data for a distributor related to account information for residential and eligible low-income customers including the number of customer accounts, disconnections for non-payment, accounts in arrears, aging of accounts in arrears, arrears payment agreements, write-offs, equal billing and equal payment plans, and security deposits. Note that the start year for this data file is 2015.
Table 1: Residential and Eligible Low-Income Customers- Number of Accounts, Disconnections for Non-Payment, Arrears Payment Agreements, Write-offs, Equal Billing and Equal Payment Plans, and Security Deposits
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.18 Residential and Low-Income Customer Arrears, Disconnections, Arrears Payment Agreements, Write-off, Equ.xml
Table 2: Residential and Eligible Low-Income Customers-Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.18 Residential and Low-Income Customer Billing and Payment Account in Arrears Table 2 (Monthly).xml
Table 3: Residential Customers-Aging of Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.18 Residential Customer Aging of Accounts in Arrears Table 3 (Monthly).xml
Table 4: Eligible Low-Income Customer-Aging of Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.18 Low Income Aging of Accounts in Arrears Table 4 (Monthly).xml
Table 1: Residential and Eligible Low-Income Customers- Number of Accounts, Disconnections for Non-Payment, Arrears Payment Agreements, Write-offs, Equal Billing and Equal Payment Plans, and Security Deposits
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.18 Residential and Low-Income Customer Info. Table 1.xml
Table 2: Residential and Eligible Low-Income Customers-Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.18 Residential and Low-Income Customer Billing and Payment Account in Arrears Table 2 (Monthly).xml
Table 3: Residential Customers-Aging of Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.18 Residential Customer Aging of Accounts in Arrears Table 3 (Monthly).xml
Table 4: Eligible Low-Income Customer-Aging of Accounts in Arrears
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.18 Low Income Aging of Accounts in Arrears Table 4 (Monthly).xml
Provides data related to a distributor’s number and type of customer service-related complaints. The data in this section is unadjusted for distributor mergers. The majority of the data in this section is collected in textual format. Note that the start year for this data file is 2015.
Table 1: Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers by Complaint Type
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.19 Table 1 Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers.xml
Table 2: Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers and Customer Service-Related Enquiries from Residential Customers
https://www.oeb.ca/documents/opendata/rrr/gas/2023/2.1.19 Table 2 Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers.xml
Table 1: Detailed Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers by Complaint Type
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.19 Table 1.xml
Table 2: Aggregated Customer Service-Related Complaints Data from Residential and Eligible Low-Income Customers and Customer Service-Related Enquiries from Residential Customers
https://www.oeb.ca/documents/opendata/rrr/gas/2.1.19 Table 2.xml
Use it to find case-related documents: Regulatory Document Search (RDS)
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