Implementation of Consumer Protection Provisions of the Energy Consumer Protection Act, 2010 (ECPA)

The Board has posted the presentation from the supplier meeting held on December 14, 2010.  Q&A’s will follow shortly.

• Presentation

The Board has issued a letter to electricity retailers and gas marketers regarding their new conditions of licence under the Energy Consumer Protection Act, 2010.

• Letter

The Board has issued its final Notice adopting a restated Electricity Retailer Code of Conduct, a restated Code of Conduct for Gas Marketers and an amendment to the Gas Distribution Access Rule, together with verification call scripts, renewal/extension call scripts, disclosure statements and price comparison templates. The new regulatory requirements implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010 and come into force on January 1, 2011.

• Notice of Revocation and Re-issuance of a Code, of Revocation and Re-issuance of a Rule and of an Amendment to a Rule (including Attachment C)
  • Attachment A:  Restated Electricity Retailer Code of Conduct
  • Attachment B:  Restated Code of Conduct for Gas Marketers
  • Attachment D: Disclosure Statements
    • Electricity Door-to-Door
    • Electricity Direct Mail
    • Electricity In person following request
    • Electricity Internet
    • Electricity Renewal
    • Natural Gas Door-to-Door
    • Natural Gas Direct Mail
    • Natural Gas In person following request
    • Natural Gas Internet
    • Natural Gas Renewal
  • Attachment E:  Price Comparison Templates
    • Electricity Residential
    • Electricity Non-Residential
    • Natural Gas Enbridge Residential Consumers
    • Natural Gas Enbridge Non-Residential Consumers
    • Natural Gas Kitchener Utilities Residential Consumers
    • Natural Gas Kitchener Utilities Non-Residential Consumers
    • Natural Gas NRG Residential Consumers
    • Natural Gas NRG Non-Residential Consumers
    • Natural Gas Union Residential Consumers
    • Natural Gas Union Non-Residential Consumers
    • Natural Gas Utilities Kingston Residential Consumers
    • Natural Gas Utilities Kingston Non-Residential Consumers 
  • Attachment F:  Verification Call Scripts
  • Attachment G:  Renewal/Extension Call Scripts
  • Attachment H:  Comparison Version of a Verification Call Script (for information purposes only)
  • Attachment I:  Comparison Version of a Renewal/Extension Call Script (for information purposes only)

The Board has posted written comments received from interested stakeholders in response to the Board’s October 15, 2010 Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule.

• Active Energy, Direct Energy, Just Energy, Summitt Energy Management and Superior Energy
  • Revised Proposed Verification Call Script – Natural Gas
  • Revised Proposed Verification Call Script - Electricity
  • Proposed Verification Call Script - Natural Gas and Electricity
  • Revised Proposed Contract Renewal / Extension Call Script - Natural Gas
  • Revised Proposed Contract Renewal / Extension Call Script - Electricity
  • Proposed Contract Renewal / Extension Call Script - Natural Gas and Electricity
• Canadian Manufacturers and Exporters
• Canadian RiteRate Energy
• City of Kingston
• Corporation of the City of Kitchener
• Enbridge Gas Distribution
• London Property Management Association
• Planet Energy
• Bruce Sharp
• Vulnerable Energy Consumers Coalition

The Board has received a letter from a group of suppliers urgently requesting that the Board consider certain options relating to transitional issues relating to contract renewals.

• Direct Energy, Active Energy, Just Energy & Summitt Energy

The Board has issued a Revised Notice of Proposal to replace the Electricity Retailer Code of Conduct and the Code of Conduct for Gas Marketers, and to amend the Gas Distribution Access Rule to implement the consumer protection (retailer/marketer) provisions of the Energy Consumer Protection Act, 2010.

• Notice of Revised Proposal (including Attachment I)
  • Attachment A:  Revised Proposed Restated Electricity Retailer Code of Conduct
  • Attachment B:  Revised Proposed Restated Electricity Retailer Code of Conduct (comparison version for information purposes only)
  • Attachment C:  Revised Proposed Restated Code of Conduct for Gas Marketers
  • Attachment D:  Revised Proposed Restated Code of Conduct for Gas Marketers (comparison version for information purposes only)
  • Attachment E:  Revised Proposed Disclosure Statements
  • Attachment F:  Proposed Price Comparisons
  • Attachment G:  Revised Proposed Verification Call Scripts
  • Attachment H:  Revised Proposed Renewal/Extension Call Scripts

The Board has posted written comments received from interested stakeholders in response to the Notice of Proposal dated August 12, 2010.

• Active Energy, Direct Energy, Just Energy and Summitt Energy Management
• Building Owners and Managers Association
• Canadian RiteRate Energy
• Chatham-Kent Hydro
• Consumers Council of Canada
• Corporation of the City of Kitchener
• Enbridge
• FireFly Energy
• Hydro One
• Just Energy and Summitt Energy Management
• London Property Management Association
• Planet Energy
• Bruce Sharp
• Shell Energy
• Vulnerable Energy Consumers Coalition

The Board has issued a letter to the Ontario EBT Standards Working Group for Retail Settlement and the GDAR EBT Standards Working Group to request that the EBT Standards Working Groups identify any issues related to the current EBT processes arising from the implementation of the ECPA, the draft regulations and the proposed revisions to the Board’s regulatory instruments.

• Letter

The Board has issued a letter to stakeholders that sets out an overview of the consultation process that the Board intends to follow in the coming months to implement the consumer protection provisions of the Energy Consumer Protection Act, 2010.

• Letter
• Instructions for participants in the August 20, 2010 webcast