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The OEB has issued the COVID-19 Forgone Revenue Rate Rider Model and associated accounting guidance to assist those distributors that wish to seek recovery of forgone revenue arising as a result of the postponed implementation of 2020 rates due to the COVID-19 emergency. The OEB also issued an Accounting Order accompanying this guidance, which establishes a new sub-account, Impacts Arising from the COVID-19 Emergency Account, Sub-account Forgone Revenues from Postponing Rate Implementation.

The OEB has amended the 2020 Quarter 3 prescribed accounting interest rates applicable to the carrying charges of deferral and variance accounts of natural gas utilities, electricity distributors and other rate-regulated entities.

The Market Surveillance Panel has submitted to the OEB its Monitoring Report on Ontario's wholesale electricity market.

The OEB has released an updated variance settlement factor that is to be used by electricity distributors to calculate a one-time credit or charge for consumers who choose to stop purchasing electricity through the Regulated Price Plan. This factor is called the "Final RPP Variance Settlement Factor" and is updated on the OEB website monthly.

The OEB has issued a letter providing guidance to electricity and natural gas distributors and unit sub-metering providers related to enhanced funding for LEAP EFA.

The OEB has posted a summary of stakeholder comments received in response to its June 17th letter seeking input on virtual hearings.

The OEB has issued a Notice of Proposal to Amend the Standard Supply Service Code (SSSC) to enable electricity consumers on the Regulated Price Plan to opt out of time-of-use prices and to elect instead to be charged tiered prices, starting November 1, 2020.

Beginning Monday, July 13, 2020, residential energy customers can apply for financial support under the COVID-19 Energy Assistance Program (CEAP) if they meet the eligibility criteria for the program. CEAP provides a one time, on-bill credit to help eligible residential customers affected by COVID-19 catch up on their energy bills.

The OEB has issued guidance to electricity and natural gas utilities regarding customer service rules related to disconnection of service for non-payment.

The OEB is initiating a consultation to review EPCOR Natural Gas Limited Partnership’s five-year natural gas supply plan in accordance with the gas supply plan assessment process established in the OEB’s Report of the Board: Framework for the Assessment of Distributor Gas Supply Plans.