OEB Consumer Complaint Response Process

Case number
EB-2016-0179, EB-2018-0335
Lancement
Secteur
Electricity
Natural Gas
Status
Archived
Détails

The OEB commenced an initiative to introduce requirements that Regulated Entities must follow when responding to a consumer complaint that has been received by the OEB and forwarded to the Regulated Entity for response.

On October 29, 2019, the OEB issued a final Notice of Amendments to Codes of Conduct to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. These amendments came into force on February 1, 2020.

Updates
Mises à jour
Date Issue / Document
29 octobre 2019

The OEB has issued a Notice of Amendments to Codes of Conduct to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. 
28 octobre 2019

The OEB has received the following comments on its Notice of Proposal issued August 1, 2019. 
1 août 2019

The OEB has issued a Notice of Proposal to amend Codes of Conduct to introduce formal requirements for a Consumer Complaints Response Process for Energy Retailers. 
26 août 2016

The OEB has received the following submissions on the proposed Amendments:
22 juillet 2016

The OEB has issued a Notice of Proposal to amend various Rules and Codes to introduce formal requirements for a Consumer Complaint Response Process for Regulated Entities.